// MCP TOOL REFERENCE

SERVICENOW MCP SERVER TOOLS

384 tools from the ServiceNow MCP Server MCP Server, categorised by risk level.

View the ServiceNow MCP Server policy →
// ALL 384 SERVICENOW MCP SERVER TOOLS
READ 230 tools
Read ai_search Semantic AI-powered search across KB, catalog, incidents (ServiceNow AI Search) Read analyze_data_quality Analyse data quality for a table — completeness, duplicates, stale records Read bulk_get_properties Retrieve multiple system property values in a single call Read categorize_incident Use Predictive Intelligence to predict category, assignment group, and priority (latest release: LightGBM a... Read category Category (e.g. Network, Hardware, Software) Read check_table_completeness Analyze data quality and field completeness for a ServiceNow table — Read ci_name Name or sys_id of the Configuration Item Read ci-health CMDB health check for a named CI Read clone_artifact Clone a platform artifact to a new name/scope. **[Scripting]** Read cmdb_health_dashboard Get CMDB data quality metrics (completeness of server and network CI data) Read cmdb_impact_analysis Analyze the downstream impact of a Configuration Item change or outage Read compare_record_counts Compare record counts across multiple ServiceNow tables or time periods — useful for capacity planning Read description Brief description of the issue Read find_artifact Search for platform artifacts by name, type, or scope (business rules, scripts, widgets, etc.) Read fire_event Fire a custom ServiceNow event for a specific record (requires WRITE_ENABLED=true) Read get_acl Get full details of an ACL rule including its script and role requirements (requires SCRIPTING_ENABLED=true) Read get_asset Get full details of an IT asset including financial and lifecycle data Read get_atf_failure_insight Get ATF Failure Insight data — metadata changes between last successful and failed run (role changes, field... Read get_atf_suite Get details of a test suite including test count Read get_atf_suite_result Get the results of a test suite run Read get_atf_test Get details of a specific test case Read get_attachment_metadata Get metadata (name, type, size) of a specific attachment by its sys_id Read get_business_rule Get full details and script body of a business rule (requires SCRIPTING_ENABLED=true) Read get_catalog_item Get full details of a catalog item including its variables Read get_change_request Get full details of a change request by number (CHG...) or sys_id Read get_changeset Get details of an update set (requires SCRIPTING_ENABLED=true) Read get_client_script Get full details and script body of a client script (requires SCRIPTING_ENABLED=true) Read get_cmdb_ci Get complete information about a specific configuration item Read get_compliance_assessment Get compliance assessment results for a policy or control Read get_csm_account Get details of a customer account including contacts and open cases count Read get_csm_case Get full details of a CSM case by number (e.g. CS0001234) or sys_id Read get_csm_case_sla Get SLA details and remaining time for a CSM case Read get_csm_contact Get details of a customer contact (name, account, phone, email) Read get_current_instance Get the currently active ServiceNow instance name and URL Read get_current_update_set Get the currently active Update Set for the session Read get_deployment Get details and status of a specific deployment Read get_devops_insights Get deployment frequency, failure rate, and lead time metrics for a pipeline Read get_devops_pipeline Get details of a specific DevOps pipeline Read get_email_log Get full details of an email log entry including body and headers Read get_event_registry_entry Get details of a specific registered event definition Read get_flow Get full details of a Flow Designer flow including its actions and trigger Read get_flow_error_log Get detailed error logs for failed flow executions Read get_flow_execution Get the status and details of a specific flow execution Read get_grc_risk Get details of a GRC risk including impact, likelihood, and controls Read get_group Find assignment group details by name or sys_id Read get_hr_case Get full details of an HR case by number (e.g. HRCS0001234) or sys_id Read get_hr_case_activity Get the full activity log and journal entries for an HR case Read get_hr_lifecycle_events Get HR lifecycle events for an employee (promotions, transfers, leaves) Read get_hr_profile Get the HR profile for a user (employment details, department, manager) Read get_hr_service Get details of a specific HR service including its tasks and SLAs Read get_import_set Get details of a specific Import Set including row count and transform status Read get_incident Get full details of an incident by number (e.g. INC0012345) or sys_id Read get_knowledge_article Get the full content of a knowledge article by number (KB...) or sys_id Read get_license_compliance Get license compliance summary — purchased vs. installed vs. in use counts Read get_license_optimization Analyze software license usage and recommend optimizations Read get_mobile_analytics Get mobile app usage analytics — sessions, active users, popular applets Read get_mobile_app_config Get details of a specific mobile app configuration Read get_ms_copilot_topics List VA topics exposed to Microsoft Copilot 365 via Custom Engine Agent integration Read get_my_approvals List approvals pending for the currently configured user Read get_notification Get full details of an email notification definition including template and conditions Read get_pa_dashboard Get details of a PA dashboard including its widgets/tabs Read get_pa_indicator Get details of a specific Performance Analytics indicator including its formula Read get_pa_job Get details of a Performance Analytics collection job Read get_pa_scorecard Get current scorecard data for a PA indicator — returns current value, target, trend direction Read get_pa_time_series Get historical time-series data for a PA indicator to identify trends Read get_performance_analytics Get Performance Analytics widget data (requires PA plugin; latest release: /api/now/pa/widget/{sys_id}) Read get_pi_models List available Predictive Intelligence solutions (classification/similarity models) Read get_portal Get full configuration details of a Service Portal by sys_id or URL suffix Read get_portal_page Get details of a specific Service Portal page including its layout Read get_portal_theme Get full details of a Service Portal theme including CSS variables Read get_portal_widget Get full source code (HTML, CSS, client/server scripts) of a Service Portal widget Read get_problem Get full details of a problem by number (PRB...) or sys_id Read get_process_automation Get details of a Process Automation Designer playbook or process Read get_property_history Get audit history of changes to a system property Read get_record Retrieve complete details of a specific record by sys_id Read get_report Get the definition and metadata of a saved report Read get_rest_message Get full configuration of an outbound REST Message including its endpoints Read get_scheduled_job Get full details of a scheduled job by sys_id or name Read get_scoped_app Get full details of a scoped application by sys_id or scope name Read get_script_include Get full script body of a script include (requires SCRIPTING_ENABLED=true) Read get_security_dashboard Get security posture dashboard — open incidents by severity, vulnerability counts, mean time to resolve Read get_security_incident Get full details of a security incident by number or sys_id Read get_sla_details Get SLA breach status for a specific task or incident Read get_subflow Get full details of a subflow including its inputs, outputs, and actions Read get_sys_log Retrieve system log entries for debugging or auditing Read get_system_property Get a ServiceNow system property value and metadata by name Read get_table_record_count Get total record count for a ServiceNow table with optional filters Read get_table_schema Get the structure and field information for a ServiceNow table Read get_task Get details of any task record by number or sys_id Read get_threat_intelligence Query threat intelligence data — IOCs, threat actors, and campaigns Read get_transform_map Get details of a Transform Map including its field mappings Read get_ui_action Get full details and script of a UI Action (requires SCRIPTING_ENABLED=true) Read get_ui_policy Get full details and conditions of a UI Policy (requires SCRIPTING_ENABLED=true) Read get_uib_page Get details of a specific UI Builder page including layout and child elements Read get_user Look up user details by email or username Read get_ux_app Get configuration details of a Next Experience application Read get_va_conversation Get conversation history for a Virtual Agent session Read get_va_topic Get Virtual Agent topic details including intent and trigger phrases Read get_virtual_agent_topics List Virtual Agent topics available in the instance (latest release: streaming VA API) Read get_vulnerability Get details of a specific vulnerability entry including CVSS score and affected CIs Read get_workspace Get details of a configurable agent workspace including tabs and lists Read instance Instance name (e.g. prod, staging, dev) Read knowledge-search Search the knowledge base Read list_acls List Access Control rules (ACLs) — who can read/write/create/delete records (requires SCRIPTING_ENABLED=true) Read list_action_instances List reusable Flow Designer action instances available in the environment Read list_active_events Monitor critical infrastructure events Read list_active_slas List active SLA records with optional filters Read list_approvals List approval requests with optional filters Read list_asset_contracts List asset maintenance and support contracts Read list_assets List IT assets with optional filtering by state, class, or assigned user Read list_atf_suites List ATF test suites in the instance Read list_atf_test_results List individual test results within a suite run Read list_atf_tests List ATF test cases, optionally filtered by suite Read list_attachments List attachments associated with a specific record Read list_audit_results List audit results and findings Read list_business_rules List business rules (requires SCRIPTING_ENABLED=true) Read list_catalog_items List available service catalog items Read list_change_requests List change requests with optional filtering by state or query Read list_changesets List update sets (changesets) (requires SCRIPTING_ENABLED=true) Read list_client_scripts List client scripts (requires SCRIPTING_ENABLED=true) Read list_compliance_policies List GRC compliance policies and their current status Read list_credential_aliases List connection and credential aliases used by integrations Read list_csm_accounts List customer accounts with optional search filter Read list_csm_cases List CSM cases with optional filters (account, contact, state, priority) Read list_csm_contacts List contacts for an account or search across all contacts Read list_csm_products List products and services available in the CSM catalog Read list_data_sources List Import Set data source definitions (file/JDBC/REST loaders) Read list_deployment_history List deployment history — committed update sets and app installs over time Read list_deployments List recent application deployments tracked in ServiceNow Read list_devops_pipelines List DevOps pipeline configurations registered in ServiceNow Read list_discovery_schedules List discovery schedules and their run status Read list_email_logs List outbound email log entries to track sent/failed emails Read list_email_templates List email notification templates used by notifications Read list_epics List epics with optional project or state filter Read list_event_log List recent event log entries (fired events and their processing status) Read list_event_registry List registered event definitions in the ServiceNow event registry Read list_flow_executions List recent executions of a flow with status (completed, error, running) Read list_flows List Flow Designer flows with optional filter by name, category, or active status Read list_grc_controls List GRC controls with optional filter by risk or policy Read list_grc_risks List GRC (Governance, Risk, Compliance) risk entries Read list_groups List groups with optional search filter Read list_homepages List homepage dashboards (CMS content pages used as homepages) Read list_hr_cases List HR cases with optional filters (status, subject person, service) Read list_hr_document_templates List available HR document templates (offer letters, contracts, policies) Read list_hr_services List available HR services (Onboarding, Offboarding, Benefits, Payroll, etc.) Read list_hr_tasks List HR tasks associated with an HR case Read list_import_sets List Import Sets with optional filter by state or staging table Read list_instances List all configured ServiceNow instances (multi-instance / multi-customer support) Read list_job_run_history List recent run history for scheduled jobs (success/failure log) Read list_knowledge_bases List all knowledge bases available in the instance Read list_mid_servers List MID servers and verify they are healthy Read list_mobile_app_configs List ServiceNow mobile app configurations Read list_mobile_applets List mobile applets (mini-apps within the mobile experience) Read list_mobile_layouts List mobile layout configurations Read list_my_tasks List tasks assigned to the currently configured user Read list_notification_subscriptions List user subscriptions to notifications (who has opted in/out) Read list_notifications List email notification definitions (sysevent_email_action) Read list_oauth_applications List OAuth application registry entries (client applications that can authenticate) Read list_pa_breakdowns List PA breakdowns (dimensions) available for segmenting indicator data Read list_pa_dashboards List Performance Analytics dashboards Read list_pa_indicators List Performance Analytics (PA) indicators (KPIs) available in the instance Read list_pa_jobs List Performance Analytics data collection jobs and their schedules Read list_portal_pages List pages that belong to a Service Portal Read list_portal_themes List Service Portal themes (color palettes, CSS variables) Read list_portal_widgets List Service Portal widgets with optional search by name or category Read list_portals List all Service Portal configurations available in the instance Read list_process_automations List Process Automation Designer playbooks and processes Read list_property_categories List all unique property categories with their record counts Read list_relationships Show parent and child relationships for a CI Read list_reports List saved reports in the instance (latest release: /api/now/reporting) Read list_rest_message_functions List HTTP methods (functions) defined within a REST Message Read list_rest_messages List outbound REST Message configurations (integrations with external APIs) Read list_scheduled_jobs List scheduled jobs and their run schedules Read list_scoped_apps List scoped applications (custom apps) installed in the instance Read list_script_includes List script includes (requires SCRIPTING_ENABLED=true) Read list_scrum_tasks List scrum tasks, optionally filtered by story Read list_security_incidents List security incidents with filters (severity, state, category) Read list_security_playbooks List available security response playbooks Read list_software_licenses List software license records with compliance status Read list_stories List agile stories with optional sprint or state filter Read list_subflows List available subflows that can be reused across flows Read list_system_properties List system properties with optional filtering Read list_transform_field_maps List field-level mappings within a Transform Map Read list_transform_maps List Transform Maps used for importing data into ServiceNow tables Read list_ui_actions List UI Actions (buttons, context menus, related links) for a table (requires SCRIPTING_ENABLED=true) Read list_ui_policies List UI Policies for a table (field visibility, mandatory, read-only rules) (requires SCRIPTING_ENABLED=true) Read list_uib_components List available UI Builder components (macroponents) in the instance Read list_uib_data_brokers List UI Builder data brokers (data sources for pages) Read list_uib_pages List UI Builder pages and their route configurations Read list_update_sets List Update Sets by state (in progress, complete, ignore) Read list_users List users with optional search filter Read list_ux_apps List Next Experience (UI Builder) applications Read list_ux_pages List pages within a Next Experience (UI Builder) application Read list_va_categories List Virtual Agent topic categories Read list_va_conversations List recent Virtual Agent conversations Read list_va_topics_full List all Virtual Agent topics with category and status details Read list_vulnerabilities List vulnerability entries from the Vulnerability Response module Read list_widget_instances List instances of a specific widget placed on portal pages Read list_workspaces List all configurable agent workspaces Read ml_detect_anomalies Run anomaly detection on operational metrics (alert volume, incident trends, etc.) Read ml_evaluate_model Get accuracy, training status, and metrics for a trained ML solution Read ml_forecast_incidents Forecast incident volume for the next N days based on historical trends Read ml_predict_change_risk Predict the risk level of a change request using historical ML analysis Read ml_process_optimization Identify process bottlenecks using analysis of task durations and reassignment patterns Read ml_virtual_agent_nlu Analyse Virtual Agent NLU performance — conversation completion rates and fallback metrics Read morning-standup Daily standup briefing — P1/P2 incidents, SLA breaches, changes due today Read my-changes My pending change requests and their approval status Read my-tickets All open tasks, incidents, and requests assigned to me Read natural_language_search Search ServiceNow using plain English (experimental) Read nlq_query Ask a natural language question and get structured ServiceNow data (ServiceNow NLQ API) Read order_catalog_item Order a service catalog item (requires WRITE_ENABLED=true) Read p1-alerts Active P1 incidents with time open and assignee Read query_records Query ServiceNow records with filtering, field selection, pagination, and sorting Read scan_vulnerabilities Trigger a vulnerability scan for specified CIs or groups. **[Write]** Read search_catalog Search the service catalog for items matching a keyword Read search_cmdb_ci Search for configuration items (CIs) in the CMDB Read search_knowledge Search knowledge base articles by keyword Read search_system_properties Search system properties by name, value, or description Read service_mapping_summary View service dependencies and related CIs for impact analysis Read sla-breaches Records currently breaching or about to breach SLA Read suggest_resolution Get AI-powered resolution suggestion for an incident based on similar past incidents Read suite_name Name or sys_id of the ATF suite Read test_flow Execute a flow in test mode with sample inputs. **[Write]** Read topic What to search for Read track_asset_lifecycle Track asset lifecycle events and stage transitions Read trend_query Get time-bucketed trend data for a table (useful for monthly/weekly trend charts) Read urgency 1=Critical, 2=High, 3=Medium, 4=Low Read validate_artifact Validate an artifact for best practices, security issues, and performance concerns Read validate_deployment Pre-validate an update set or app before deployment — check for conflicts and missing dependencies Read validate_property Validate a property value against its declared type constraints without saving
WRITE 134 tools
Write add_comment Add a customer-visible comment to any ITSM record (requires WRITE_ENABLED=true) Write add_user_to_group Add a user to a group (requires WRITE_ENABLED=true) Write add_work_note Add an internal work note to any ITSM record (requires WRITE_ENABLED=true) Write approve_request Approve a pending approval request (requires WRITE_ENABLED=true) Write bulk_set_properties Create or update multiple system properties in a single operation. **[Write]** Write close_change_request Close a change request with close code and notes (requires WRITE_ENABLED=true) Write close_csm_case Close a CSM case with resolution details (requires WRITE_ENABLED=true) Write close_hr_case Close an HR case with resolution notes (requires WRITE_ENABLED=true) Write close_incident Close a resolved incident (requires WRITE_ENABLED=true) Write commit_changeset Commit an update set (requires SCRIPTING_ENABLED=true) Write complete_task Mark a task as complete (requires WRITE_ENABLED=true) Write complete_update_set Mark an Update Set as complete (ready for migration). **[Scripting]** Write configure_offline_sync Configure which tables/records are available offline in mobile. **[Write]** Write configure_workspace_list Add or update a list view in an agent workspace. **[Write]** Write create_acl Create a new ACL rule to control access to a table or field (requires SCRIPTING_ENABLED=true) Write create_approval_rule Create an approval rule that automatically generates approval requests when a record matches given conditio... Write create_asset Create a new IT asset record. **[Write]** Write create_business_rule Create a new business rule (requires SCRIPTING_ENABLED=true). ServiceNow supports ES2021 async/await in scr... Write create_catalog_item Create a new service catalog item (requires WRITE_ENABLED=true) Write create_catalog_ui_policy [Write] Create a UI policy for a catalog item form Write create_catalog_variable [Write] Add a form variable to a service catalog item Write create_change_request Create a new change request (requires WRITE_ENABLED=true) Write create_ci_relationship [Write] Create a relationship between two CMDB Configuration Items Write create_client_script Create a new client script (onLoad, onChange, onSubmit, onCellEdit) (requires SCRIPTING_ENABLED=true) Write create_csm_case Create a new Customer Service case (requires WRITE_ENABLED=true) Write create_dashboard Create a new Performance Analytics dashboard (requires WRITE_ENABLED=true) Write create_devops_change Create a change request linked to a DevOps deployment for change governance. **[Write]** Write create_epic Create a new epic (requires WRITE_ENABLED=true) Write create_flow Create a new Flow Designer flow. **[Write]** Write create_flow_action Create a custom Flow Designer action. **[Scripting]** Write create_grc_risk Create a new GRC risk entry. **[Write]** Write create_group Create a new assignment group (requires WRITE_ENABLED=true) Write create_hr_case Create a new HR Service Delivery case (requires WRITE_ENABLED=true) Write create_hr_task Create a task within an HR case (requires WRITE_ENABLED=true) Write create_import_set_row Insert a row into an Import Set staging table for later transformation (requires WRITE_ENABLED=true) Write create_incident Create a new incident record (requires WRITE_ENABLED=true) Write create_knowledge_article Create a new knowledge article (requires WRITE_ENABLED=true) Write create_kpi [Write] Create a Key Performance Indicator from ServiceNow data Write create_mobile_app_config Create a new mobile app configuration. **[Write]** Write create_mobile_applet Create a mobile applet in a mobile app. **[Write]** Write create_mobile_layout Create a mobile layout for a specific view. **[Write]** Write create_notification Create a new email notification definition (requires WRITE_ENABLED=true) Write create_offboarding_case Create an employee offboarding case with exit tasks. **[Write]** Write create_onboarding_case Create an employee onboarding case with all standard tasks. **[Write]** Write create_portal Create a new Service Portal configuration (requires WRITE_ENABLED=true) Write create_portal_page Create a new page inside a Service Portal (requires WRITE_ENABLED=true) Write create_portal_widget Create a new Service Portal widget with template, CSS, and scripts (requires WRITE_ENABLED=true) Write create_problem Create a new problem record (requires WRITE_ENABLED=true) Write create_report Create a new saved report on any table (requires WRITE_ENABLED=true) Write create_rest_message Create a new outbound REST Message definition (requires WRITE_ENABLED=true) Write create_scheduled_job Create a new scheduled script execution job (requires WRITE_ENABLED=true) Write create_scheduled_report [Write] Schedule a report for recurring email delivery Write create_scoped_app Create a new scoped application in App Studio (requires WRITE_ENABLED=true). Write create_script_include Create a new script include (requires SCRIPTING_ENABLED=true) Write create_scrum_task Create a scrum task (sub-task of a story) (requires WRITE_ENABLED=true) Write create_security_incident Create a Security Operations incident (requires WRITE_ENABLED=true) Write create_solution_package Create a solution package from selected update sets for distribution. **[Write]** Write create_story Create a new agile story/user story (requires WRITE_ENABLED=true) Write create_subflow Create a new reusable subflow. **[Write]** Write create_ui_action Create a new UI Action (button or link) on a form (requires SCRIPTING_ENABLED=true) Write create_ui_policy Create a new UI Policy to control field behavior dynamically (requires SCRIPTING_ENABLED=true) Write create_uib_component Create a custom UI Builder component (macroponent). **[Scripting]** Write create_uib_data_broker Create a UI Builder data broker to feed data to a page. **[Scripting]** Write create_uib_page Create a new UI Builder page with route registration. **[Write]** Write create_update_set Create a new Update Set and optionally switch to it. **[Scripting]** Write create_user Create a new user account (requires WRITE_ENABLED=true) Write create_ux_app_route Register a new route (URL path) in a UX app. **[Write]** Write create_ux_experience Create a new UX Experience (app shell) configuration. **[Write]** Write create_va_topic Create a new Virtual Agent conversation topic. **[Write]** Write create_workspace Create a new configurable agent workspace. **[Write]** Write create-incident Guided incident creation — asks for details then creates the record Write ensure_active_update_set Ensure an active Update Set exists; create one automatically if none is in progress. **[Scripting]** Write export_properties Export system properties matching a query to a JSON object (useful for environment snapshots) Write export_report_data Export raw table data as structured JSON for use in external reports Write export_update_set Get the XML export payload for an Update Set (as used in migration). **[Scripting]** Write generate_summary Generate an AI summary of any record using Now Assist (latest release: sn_assist/skill/summarize) Write generate_work_notes Generate AI-drafted work notes for a record based on its current context Write import_cmdb_data Import CI data into CMDB via import set. **[Write]** Write import_properties Import (create or update) system properties from a JSON object. **[Write]** Write natural_language_update Update a record using natural language (experimental, requires WRITE_ENABLED=true) Write preview_update_set Preview all changes contained in an Update Set Write publish_changeset Publish/export an update set to XML for deployment (requires SCRIPTING_ENABLED=true) Write publish_flow Publish (activate) a draft flow or subflow. **[Write]** Write publish_knowledge_article Publish a draft knowledge article (requires WRITE_ENABLED=true) Write register_event Register a new custom event in the event registry (requires SCRIPTING_ENABLED=true) Write reject_request Reject a pending approval request (requires WRITE_ENABLED=true) Write resolve_incident Resolve an incident with resolution code and notes (requires WRITE_ENABLED=true) Write resolve_problem Resolve a problem with root cause and resolution notes (requires WRITE_ENABLED=true) Write retire_asset Retire an IT asset (mark as disposed/retired). **[Write]** Write retire_knowledge_article [Write] Retire a knowledge article (mark as outdated) Write rollback_deployment Rollback a deployment by reverting an update set. **[Write]** Write schedule_cab_meeting [Write] Schedule a Change Advisory Board (CAB) meeting Write schedule_notification [Write] Schedule a notification for future delivery Write send_emergency_broadcast [Write] Send emergency broadcast notification to users or groups Write send_push_notification Send a push notification to mobile app users. **[Write]** Write set_system_property Create or update a ServiceNow system property value. **[Write]** Write submit_change_for_approval Move a change request to Write switch_instance Switch the active ServiceNow instance for this session Write switch_update_set Switch the active Update Set context to a specified Update Set. **[Scripting]** Write switch-instance Switch to a different ServiceNow instance for this session Write track_deployment Record a deployment event in ServiceNow for audit and velocity tracking. **[Write]** Write update_acl Update an existing ACL rule (requires SCRIPTING_ENABLED=true) Write update_asset Update an IT asset record. **[Write]** Write update_business_rule Update a business rule (requires SCRIPTING_ENABLED=true) Write update_catalog_item Update an existing catalog item (requires WRITE_ENABLED=true) Write update_change_request Update fields on a change request (requires WRITE_ENABLED=true) Write update_client_script Update an existing client script (requires SCRIPTING_ENABLED=true) Write update_csm_case Update fields on an existing CSM case (requires WRITE_ENABLED=true) Write update_dashboard Update an existing PA dashboard (requires WRITE_ENABLED=true) Write update_epic Update an epic (requires WRITE_ENABLED=true) Write update_group Update a group (requires WRITE_ENABLED=true) Write update_hr_case Update fields on an existing HR case (requires WRITE_ENABLED=true) Write update_hr_profile Update HR profile fields for a user (requires WRITE_ENABLED=true) Write update_incident Update fields on an existing incident (requires WRITE_ENABLED=true) Write update_knowledge_article Update a knowledge article (requires WRITE_ENABLED=true) Write update_notification Update an existing email notification (requires WRITE_ENABLED=true) Write update_portal_widget Update an existing Service Portal widget\ Write update_problem Update fields on an existing problem (requires WRITE_ENABLED=true) Write update_report Update an existing saved report definition (requires WRITE_ENABLED=true) Write update_scheduled_job Update a scheduled job (requires WRITE_ENABLED=true) Write update_scoped_app Update an existing scoped application (requires WRITE_ENABLED=true) Write update_script_include Update a script include (requires SCRIPTING_ENABLED=true) Write update_scrum_task Update a scrum task (requires WRITE_ENABLED=true) Write update_security_incident Update a security incident record (requires WRITE_ENABLED=true) Write update_story Update an agile story (requires WRITE_ENABLED=true) Write update_task Update fields on a task record (requires WRITE_ENABLED=true) Write update_ui_action Update an existing UI Action (requires SCRIPTING_ENABLED=true) Write update_uib_component Update a UI Builder component. **[Scripting]** Write update_uib_page Update an existing UI Builder page. **[Write]** Write update_user Update a user account (requires WRITE_ENABLED=true) Write update_va_topic Update a Virtual Agent topic properties. **[Write]** Write update_vulnerability Update a vulnerability entry (state, risk acceptance notes, remediation date) (requires WRITE_ENABLED=true) Write updateset_name Name or sys_id of the update set Write upload_attachment Upload a base64-encoded attachment to a ServiceNow record (requires WRITE_ENABLED=true).
DESTRUCTIVE 4 tools
Destructive delete_attachment Delete an attachment from a record (requires WRITE_ENABLED=true) Destructive delete_system_property Delete a system property by name. **[Write]** Destructive delete_uib_page Delete a UI Builder page. **[Write]** Destructive remove_user_from_group Remove a user from a group (requires WRITE_ENABLED=true)
EXECUTE 16 tools
Execute deploy-updateset Preview and commit an update set Execute execute_background_script Execute a background script on the instance (server-side JavaScript). **[Scripting]** Execute ml_model_training_history Get training run history and accuracy trends for an ML solution over time Execute ml_train_anomaly_detector Trigger training of an anomaly detection model for a specific table/field. **[Write]** Execute ml_train_change_risk Trigger training of the change risk prediction ML model. **[Write]** Execute ml_train_incident_classifier Trigger training of the incident classification ML solution. **[Write]** Execute run_aggregate_query Run a grouped aggregate (COUNT, SUM, AVG) query on any table (latest release: /api/now/stats/{table}) Execute run_atf_suite Execute an ATF test suite (requires ATF_ENABLED=true) Execute run_atf_test Execute a single ATF test (requires ATF_ENABLED=true) Execute run_discovery_scan [Write] Trigger a ServiceNow Discovery scan for network/infrastructure Execute run_security_playbook Execute a security response playbook against an incident. **[Write]** Execute run_transform_map Execute a Transform Map on an Import Set to load data (requires WRITE_ENABLED=true) Execute run-atf Trigger an ATF test suite and report results Execute trigger_agentic_playbook Invoke an Agentic Playbook — context-aware AI agents that complete tasks autonomously Execute trigger_flow Trigger a Flow Designer flow with optional input parameters (requires WRITE_ENABLED=true) Execute trigger_scheduled_job Immediately execute a scheduled job on-demand (requires WRITE_ENABLED=true)
// RUNNING THIS SERVER

The managed route: connect ServiceNow MCP Server through the PolicyLayer gateway — every tool call above is checked against your policy before it runs, with a full audit log.

DIRECT INSTALL (UNMANAGED) npx -y @aartiq/servicenow-mcp

Route ServiceNow MCP Server through PolicyLayer and every one of its 384 tools is checked against your policy before it runs.

GOVERN SERVICENOW →

Enforced before the call runs. Nothing to install.

// FAQ
How many tools does the ServiceNow MCP Server MCP server have? +

The ServiceNow MCP Server MCP server exposes 384 tools across 4 categories: Read, Write, Destructive, Execute.

How do I enforce policies on ServiceNow MCP Server tools? +

Route the ServiceNow MCP Server server through the PolicyLayer gateway. Define allow, deny, or approval rules per tool in the dashboard — they are enforced on every call before it reaches the server.

What risk categories do ServiceNow MCP Server tools fall into? +

ServiceNow MCP Server tools are categorised as Read (230), Write (134), Destructive (4), Execute (16). Each category has a recommended default policy.

Enforce policy on every ServiceNow MCP Server tool call.

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