categorize_incident

Use Predictive Intelligence to predict category, assignment group, and priority (latest release: LightGBM algorithm)

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/categorize-incident.md

WHAT IT DOES

What categorize_incident does on ServiceNow MCP Server

AI agents use categorize_incident to create or update resources in ServiceNow MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

RISK

Why categorize_incident is rated Medium

While framed as 'prediction', this tool likely writes/updates incident fields (category, assignment group, priority) on a ServiceNow record using Predictive Intelligence. Modifying these fields constitutes a reversible data write. It doesn't delete data, execute arbitrary code, or involve finances.

From the tool's definition 'predict category, assignment group, and priority' — the tool applies ML predictions to set fields on an incident record

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs categorize_incident safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For categorize_incident, this is the rule to start with:

categorize_incident Rate-limited

categorize_incident stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "categorize_incident": {
      "limits": [
        {
          "counter": "categorize_incident_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every categorize_incident call is checked against it from then on.

FAQ

Questions about categorize_incident

What does the categorize_incident tool do? +

Use Predictive Intelligence to predict category, assignment group, and priority (latest release: LightGBM algorithm). It is categorised as a Write tool in the ServiceNow MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on categorize_incident? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for categorize_incident: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is categorize_incident? +

categorize_incident is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit categorize_incident? +

Yes. Add a rate_limit block to the categorize_incident rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block categorize_incident completely? +

Set action: deny in the PolicyLayer policy for categorize_incident. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides categorize_incident? +

categorize_incident is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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