create_ai_agent

Create an AI agent definition with optional auto-generated ACLs (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/create-ai-agent.md

WHAT IT DOES

What create_ai_agent does on ServiceNow MCP Server

AI agents use create_ai_agent to create or update resources in ServiceNow MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

RISK

Why create_ai_agent is rated Medium

This tool creates new AI agent definitions and can auto-generate ACLs, which are security-sensitive configurations. Creating agents is a reversible Write operation (agents can be modified or deleted later), but the generation of ACLs makes this higher-risk because misconfigured security controls could grant unintended permissions.

From the tool's definition Tool description explicitly states 'Create an AI agent definition' — a Create operation that generates new data structures (agent definitions) and optionally generates Access Control Lists (ACLs), modifying system security configuration.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_ai_agent safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_ai_agent, this is the rule to start with:

create_ai_agent Rate-limited

create_ai_agent stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_ai_agent": {
      "limits": [
        {
          "counter": "create_ai_agent_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every create_ai_agent call is checked against it from then on.

FAQ

Questions about create_ai_agent

What does the create_ai_agent tool do? +

Create an AI agent definition with optional auto-generated ACLs (requires NOW_ASSIST_ENABLED + WRITE_ENABLED). It is categorised as a Write tool in the ServiceNow MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_ai_agent? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for create_ai_agent: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is create_ai_agent? +

create_ai_agent is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_ai_agent? +

Yes. Add a rate_limit block to the create_ai_agent rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_ai_agent completely? +

Set action: deny in the PolicyLayer policy for create_ai_agent. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_ai_agent? +

create_ai_agent is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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