create_problem

Create a new problem record (requires WRITE_ENABLED=true)

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/create-problem.md

WHAT IT DOES

What create_problem does on ServiceNow MCP Server

AI agents use create_problem to create or update resources in ServiceNow MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

RISK

Why create_problem is rated Medium

This tool creates new records in ServiceNow, which is a reversible write operation. Data can be created and later modified or deleted. The blast radius is medium because unauthorized problem record creation could clutter the system, trigger workflows, or consume resources, but it does not irreversibly destroy data or move money.

From the tool's definition Tool name 'create_problem' combined with description 'Create a new problem record' indicates data creation. The description explicitly notes 'requires WRITE_ENABLED=true', confirming write-level permissions are needed.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_problem safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_problem, this is the rule to start with:

create_problem Rate-limited

create_problem stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_problem": {
      "limits": [
        {
          "counter": "create_problem_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every create_problem call is checked against it from then on.

FAQ

Questions about create_problem

What does the create_problem tool do? +

Create a new problem record (requires WRITE_ENABLED=true). It is categorised as a Write tool in the ServiceNow MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_problem? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for create_problem: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is create_problem? +

create_problem is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_problem? +

Yes. Add a rate_limit block to the create_problem rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_problem completely? +

Set action: deny in the PolicyLayer policy for create_problem. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_problem? +

create_problem is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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