create_user

Create a new user account (requires WRITE_ENABLED=true)

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/create-user.md

WHAT IT DOES

What create_user does on ServiceNow MCP Server

AI agents use create_user to create or update resources in ServiceNow MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

RISK

Why create_user is rated Medium

Creating a user account is a Write operation: it modifies the system state by adding a new entity, but the action is reversible (the user account can be deleted or disabled). It does not irreversibly destroy data (Destructive), move money (Financial), or execute arbitrary code (Execute).

From the tool's definition Tool name is 'create_user' and description states 'Create a new user account'—this creates a new record reversibly.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_user safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_user, this is the rule to start with:

create_user Rate-limited

create_user stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_user": {
      "limits": [
        {
          "counter": "create_user_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every create_user call is checked against it from then on.

FAQ

Questions about create_user

What does the create_user tool do? +

Create a new user account (requires WRITE_ENABLED=true). It is categorised as a Write tool in the ServiceNow MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_user? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for create_user: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is create_user? +

create_user is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_user? +

Yes. Add a rate_limit block to the create_user rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_user completely? +

Set action: deny in the PolicyLayer policy for create_user. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_user? +

create_user is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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