list_active_slas

List active SLA records with optional filters

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/list-active-slas.md

WHAT IT DOES

What list_active_slas does on ServiceNow MCP Server

AI agents call list_active_slas to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why list_active_slas is rated Low

This tool retrieves SLA (Service Level Agreement) records from ServiceNow. It performs a query operation with no side effects—it only reads and filters existing data. There is no creation, modification, deletion, or execution involved. The blast radius of misuse is minimal; an agent could potentially retrieve sensitive SLA metadata, but this is a standard read operation. Classified as Read with low severity.

From the tool's definition Tool name 'list_active_slas' combined with description 'List active SLA records with optional filters' explicitly indicates a query/retrieval operation.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs list_active_slas safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_active_slas, this is the rule to start with:

list_active_slas Allowed

list_active_slas is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_active_slas": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every list_active_slas call is checked against it from then on.

FAQ

Questions about list_active_slas

What does the list_active_slas tool do? +

List active SLA records with optional filters. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_active_slas? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for list_active_slas: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is list_active_slas? +

list_active_slas is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_active_slas? +

Yes. Add a rate_limit block to the list_active_slas rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_active_slas completely? +

Set action: deny in the PolicyLayer policy for list_active_slas. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_active_slas? +

list_active_slas is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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