list_csm_cases

List CSM cases with optional filters (account, contact, state, priority)

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/list-csm-cases.md

WHAT IT DOES

What list_csm_cases does on ServiceNow MCP Server

AI agents call list_csm_cases to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why list_csm_cases is rated Low

This tool queries and returns CSM (Customer Success Management) case data based on optional filter parameters. It performs a read-only operation with no side effects. The filtering capability (account, contact, state, priority) is a standard query refinement mechanism.

From the tool's definition Tool name is 'list_csm_cases' and description states it 'List[s] CSM cases' — a retrieval operation with optional filters. No modification, deletion, or code execution occurs.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs list_csm_cases safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_csm_cases, this is the rule to start with:

list_csm_cases Allowed

list_csm_cases is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_csm_cases": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every list_csm_cases call is checked against it from then on.

FAQ

Questions about list_csm_cases

What does the list_csm_cases tool do? +

List CSM cases with optional filters (account, contact, state, priority). It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_csm_cases? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for list_csm_cases: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is list_csm_cases? +

list_csm_cases is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_csm_cases? +

Yes. Add a rate_limit block to the list_csm_cases rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_csm_cases completely? +

Set action: deny in the PolicyLayer policy for list_csm_cases. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_csm_cases? +

list_csm_cases is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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