list_hr_cases

List HR cases with optional filters (status, subject person, service)

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/list-hr-cases.md

WHAT IT DOES

What list_hr_cases does on ServiceNow MCP Server

AI agents call list_hr_cases to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why list_hr_cases is rated Low

This tool retrieves HR case data without side effects, fitting the Read category. Severity is medium rather than low because HR cases contain potentially sensitive personal information (subject person, status details) that could expose private employee or candidate data if misused by an AI agent, even though the operation itself is read-only.

From the tool's definition Tool description states 'List HR cases' which performs retrieval/query operations; the filters (status, subject person, service) are read-only parameters that do not modify data.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs list_hr_cases safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_hr_cases, this is the rule to start with:

list_hr_cases Allowed

list_hr_cases is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_hr_cases": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every list_hr_cases call is checked against it from then on.

FAQ

Questions about list_hr_cases

What does the list_hr_cases tool do? +

List HR cases with optional filters (status, subject person, service). It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_hr_cases? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for list_hr_cases: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is list_hr_cases? +

list_hr_cases is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_hr_cases? +

Yes. Add a rate_limit block to the list_hr_cases rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_hr_cases completely? +

Set action: deny in the PolicyLayer policy for list_hr_cases. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_hr_cases? +

list_hr_cases is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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