list_portal_widgets
List Service Portal widgets with optional search by name or category
This record as markdown: /tools/servicenow-mcp-server/list-portal-widgets.md
What list_portal_widgets does on ServiceNow MCP Server
AI agents call list_portal_widgets to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why list_portal_widgets is rated Low
This tool retrieves/queries a list of Service Portal widgets, optionally filtered by name or category. It performs no creation, modification, deletion, or execution of operations—purely informational data retrieval with no side effects. The blast radius of misuse is minimal; exposing widget metadata does not enable attacks on data, financial systems, or infrastructure.
From the tool's definition Tool name 'list_portal_widgets' and description 'List Service Portal widgets with optional search by name or category' indicate a retrieval operation with no modification capability.
Attacks that exploit this kind of access
The rule that runs list_portal_widgets safely
PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_portal_widgets, this is the rule to start with:
list_portal_widgets is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every list_portal_widgets call is checked against it from then on.
Questions about list_portal_widgets
List Service Portal widgets with optional search by name or category. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for list_portal_widgets: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.
list_portal_widgets is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_portal_widgets rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_portal_widgets. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_portal_widgets is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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