list_va_conversations

List recent Virtual Agent conversations

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/list-va-conversations.md

WHAT IT DOES

What list_va_conversations does on ServiceNow MCP Server

AI agents call list_va_conversations to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why list_va_conversations is rated Low

This is a retrieval operation that queries and returns existing conversation data with no side effects. It does not create, modify, delete, or execute any actions, making it clearly a Read classification. The blast radius of misuse is limited to information disclosure of past conversations.

From the tool's definition Tool name and description indicate it 'List[s] recent Virtual Agent conversations', which retrieves conversation history without modification. No parameters suggest data mutation or external operations.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs list_va_conversations safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_va_conversations, this is the rule to start with:

list_va_conversations Allowed

list_va_conversations is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_va_conversations": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every list_va_conversations call is checked against it from then on.

FAQ

Questions about list_va_conversations

What does the list_va_conversations tool do? +

List recent Virtual Agent conversations. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_va_conversations? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for list_va_conversations: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is list_va_conversations? +

list_va_conversations is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_va_conversations? +

Yes. Add a rate_limit block to the list_va_conversations rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_va_conversations completely? +

Set action: deny in the PolicyLayer policy for list_va_conversations. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_va_conversations? +

list_va_conversations is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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