order_catalog_item

Order a service catalog item (requires WRITE_ENABLED=true)

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Critical RISK CLASS

Category Financial

Parameters 00 required

Recommended Approval-gatedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/order-catalog-item.md

WHAT IT DOES

What order_catalog_item does on ServiceNow MCP Server

AI agents use order_catalog_item to commit financial operations through ServiceNow MCP Server, usually the final step of a payment, billing, or trading workflow. A call moves real money.

RISK

Why order_catalog_item is rated Critical

Ordering a catalog item in ServiceNow typically commits a financial or procurement obligation (purchasing goods, services, or IT resources). This is analogous to placing a purchase order, which can have financial consequences. The 'WRITE_ENABLED=true' guard confirms the action is irreversible in nature. Financial > Destructive in severity ranking applies here due to the procurement/commitment aspect.

From the tool's definition Order a service catalog item

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs order_catalog_item safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For order_catalog_item, this is the rule to start with:

order_catalog_item Approval-gated

Any call to order_catalog_item is blocked until a human approves it. The rest of the server keeps working.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "order_catalog_item": {
      "deny_if": [
        {
          "conditions": [],
          "on_deny": "Requires human approval."
        }
      ]
    }
  }
}

GATE THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every order_catalog_item call is checked against it from then on.

FAQ

Questions about order_catalog_item

What does the order_catalog_item tool do? +

Order a service catalog item (requires WRITE_ENABLED=true). It is categorised as a Financial tool in the ServiceNow MCP Server MCP Server, which means it involves financial transactions. Block by default and require explicit approval.

How do I enforce a policy on order_catalog_item? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for order_catalog_item: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is order_catalog_item? +

order_catalog_item is a Financial tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.

Can I rate-limit order_catalog_item? +

Yes. Add a rate_limit block to the order_catalog_item rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block order_catalog_item completely? +

Set action: deny in the PolicyLayer policy for order_catalog_item. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides order_catalog_item? +

order_catalog_item is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

KEEP EXPLORING

More on ServiceNow MCP Server, and thousands of servers like it.

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Across the catalogue

place_limit_order on Lighter MCP →place_order on MCP MetaTrader 4 Server →place_order on A2a Demos →order_pizza on MCP Chat → All critical-risk MCP tools → The MCP Attack Database →

Guides

Govern MCP payment tools →Human-in-the-loop →Tool call approval →