search_knowledge

Search knowledge base articles by keyword

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/search-knowledge.md

WHAT IT DOES

What search_knowledge does on ServiceNow MCP Server

AI agents call search_knowledge to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why search_knowledge is rated Low

This tool queries and retrieves knowledge base articles based on search criteria. It has no side effects, does not modify, delete, or execute operations. It is purely informational retrieval, fitting the Read category with low severity since misuse would only result in unauthorized information access rather than operational damage.

From the tool's definition Tool name and description: 'Search knowledge base articles by keyword' - explicitly a search operation that retrieves information without modification.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs search_knowledge safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For search_knowledge, this is the rule to start with:

search_knowledge Allowed

search_knowledge is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "search_knowledge": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every search_knowledge call is checked against it from then on.

FAQ

Questions about search_knowledge

What does the search_knowledge tool do? +

Search knowledge base articles by keyword. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on search_knowledge? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for search_knowledge: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is search_knowledge? +

search_knowledge is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit search_knowledge? +

Yes. Add a rate_limit block to the search_knowledge rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block search_knowledge completely? +

Set action: deny in the PolicyLayer policy for search_knowledge. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides search_knowledge? +

search_knowledge is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

KEEP EXPLORING

More on ServiceNow MCP Server, and thousands of servers like it.

This server

All 365 ServiceNow MCP Server tools →

Across the catalogue

search_torrents on M-Team MCP Server →aiva_search_customers on AIVA MCP Server →search_channel on YouTube MCP Server →hybrid_search on Azure AI Agent Service + Azure AI Search MCP Server → The MCP Attack Database →

Guides

Roll out MCP under one policy →Data exfiltration →MCP token cost →