Get the HR profile for a user (employment details, department, manager)
AI agents call get_hr_profile to retrieve information from ServiceNow-MCP without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves HR profile data without modifying, deleting, or executing external operations. It is a Read operation. Severity is medium because HR profiles contain personally identifiable and employment-sensitive information; unauthorized or excessive access could enable social engineering, privacy violations, or compliance breaches, but the tool itself performs no destructive or financial action.
From the tool's definition Tool description states 'Get the HR profile' — a retrieval operation that queries employment details, department, and manager information with no modification or deletion.
Attacks that exploit this kind of access
Get the HR profile for a user (employment details, department, manager). It is categorised as a Read tool in the ServiceNow-MCP MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow- MCP server in PolicyLayer and add a rule for get_hr_profile: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.
get_hr_profile is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_hr_profile rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_hr_profile. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_hr_profile is provided by the ServiceNow- MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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