Get the full content of a knowledge article by number (KB...) or sys_id
AI agents call get_knowledge_article to retrieve information from ServiceNow-MCP without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool performs a simple data retrieval operation with no side effects. It queries and returns existing knowledge base content without creating, modifying, or destroying data. The narrow, read-only scope and lack of any external effects or permissions impact makes this low severity.
From the tool's definition Tool description states it retrieves ('Get the full content of') a knowledge article by reference number or ID. No modification, deletion, or execution of operations is indicated.
Attacks that exploit this kind of access
Get the full content of a knowledge article by number (KB...) or sys_id. It is categorised as a Read tool in the ServiceNow-MCP MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow- MCP server in PolicyLayer and add a rule for get_knowledge_article: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.
get_knowledge_article is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_knowledge_article rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_knowledge_article. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_knowledge_article is provided by the ServiceNow- MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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