Retrieve complete details of a specific record by sys_id
AI agents call get_record to retrieve information from ServiceNow-MCP without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves or queries data from ServiceNow using a record identifier. It has no side effects—it does not create, modify, delete, or execute operations. While the retrieved data might be sensitive depending on record content and access controls, the tool itself is fundamentally a read operation with minimal blast radius if misused by an AI agent.
From the tool's definition Tool name 'get_record' and description 'Retrieve complete details of a specific record by sys_id' indicate data retrieval with no modification or deletion.
Attacks that exploit this kind of access
Retrieve complete details of a specific record by sys_id. It is categorised as a Read tool in the ServiceNow-MCP MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow- MCP server in PolicyLayer and add a rule for get_record: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.
get_record is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_record rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_record. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_record is provided by the ServiceNow- MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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