list_csm_accounts

List customer accounts with optional search filter

SERVERServiceNow-MCP SOURCEtedorigawa001/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/tedorigawa001-servicenow-mcp/list-csm-accounts.md

WHAT IT DOES

What list_csm_accounts does on ServiceNow-MCP

AI agents call list_csm_accounts to retrieve information from ServiceNow-MCP without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why list_csm_accounts is rated Low

This tool queries and returns customer account data without creating, modifying, deleting, or executing any operations. It is a standard read operation with optional filtering, posing minimal risk if accessed by an AI agent. The blast radius is limited to potential exposure of account information that may already be accessible through normal ServiceNow queries.

From the tool's definition Tool name 'list_csm_accounts' and description 'List customer accounts with optional search filter' indicate data retrieval with no side effects.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs list_csm_accounts safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow-MCP, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_csm_accounts, this is the rule to start with:

list_csm_accounts Allowed

list_csm_accounts is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_csm_accounts": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow-MCP, apply this rule, and every list_csm_accounts call is checked against it from then on.

FAQ

Questions about list_csm_accounts

What does the list_csm_accounts tool do? +

List customer accounts with optional search filter. It is categorised as a Read tool in the ServiceNow-MCP MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_csm_accounts? +

Register the ServiceNow MCP server in PolicyLayer and add a rule for list_csm_accounts: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.

What risk level is list_csm_accounts? +

list_csm_accounts is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_csm_accounts? +

Yes. Add a rate_limit block to the list_csm_accounts rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_csm_accounts completely? +

Set action: deny in the PolicyLayer policy for list_csm_accounts. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_csm_accounts? +

list_csm_accounts is provided by the ServiceNow MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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