create_ticket

Create a new support ticket. Requires a subject, category, and initial message.

SERVERTrekMail MCP Server SOURCEtrekmail/mcp-server

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/trekmail-mcp-server/create-ticket.md

WHAT IT DOES

What create_ticket does on TrekMail MCP Server

AI agents use create_ticket to create or update resources in TrekMail MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your TrekMail MCP Server environment.

RISK

Why create_ticket is rated Medium

Creating a support ticket is a write operation that generates new data in a ticketing system. It has no irreversible consequences, does not execute arbitrary code, and does not involve financial transactions. The blast radius is minimal—a mistaken ticket can be easily closed or deleted by an administrator. Low severity reflects the reversible and low-impact nature of ticket creation.

From the tool's definition Tool name 'create_ticket' and description 'Create a new support ticket' indicate creation of a new record with reversible effects (tickets can be modified, reassigned, or closed).

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_ticket safely

PolicyLayer is an MCP gateway: it sits between your AI agents and TrekMail MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_ticket, this is the rule to start with:

create_ticket Rate-limited

create_ticket stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_ticket": {
      "limits": [
        {
          "counter": "create_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect TrekMail MCP Server, apply this rule, and every create_ticket call is checked against it from then on.

FAQ

Questions about create_ticket

What does the create_ticket tool do? +

Create a new support ticket. Requires a subject, category, and initial message. It is categorised as a Write tool in the TrekMail MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_ticket? +

Register the TrekMail MCP Server MCP server in PolicyLayer and add a rule for create_ticket: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches TrekMail MCP Server. Nothing to install.

What risk level is create_ticket? +

create_ticket is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_ticket? +

Yes. Add a rate_limit block to the create_ticket rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_ticket completely? +

Set action: deny in the PolicyLayer policy for create_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_ticket? +

create_ticket is provided by the TrekMail MCP Server MCP server (trekmail/mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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