customers_get_contact_list

What customers_get_contact_list does on ServiceTitan MCP Server

AI agents call customers_get_contact_list to retrieve information from ServiceTitan MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Why customers_get_contact_list is rated Low

This tool retrieves or lists customer contact data (a read operation). The 'get' and 'list' verbs indicate data retrieval with no side effects. Despite the empty description reducing confidence slightly, the clear naming pattern in context of a CRM-like API (ServiceTitan) and sibling tools that follow similar 'get'/'get_list' patterns for retrieval confirm this is a Read category tool.

From the tool's definition Tool name 'customers_get_contact_list' contains 'get' and 'list', indicating a retrieval operation. No description provided, but naming convention strongly suggests querying customer contact information without modification.

The rule that runs customers_get_contact_list safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For customers_get_contact_list, this is the rule to start with:

{
  "version": "1",
  "default": "deny",
  "tools": {
    "customers_get_contact_list": {}
  }
}

Questions about customers_get_contact_list