create_record

Create a new record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the resolved payload without writing.

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/create-record.md

WHAT IT DOES

What create_record does on ServiceNow MCP Server

AI agents use create_record to create or update resources in ServiceNow MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

RISK

Why create_record is rated Medium

This tool creates new records in ServiceNow tables, which is a reversible write operation. It has high severity because ServiceNow is typically used for critical business processes (ticketing, change management, asset tracking), and uncontrolled record creation could spam tables, create fraudulent requests, or disrupt workflows. The dry_run parameter provides a safeguard but doesn't change the core capability.

From the tool's definition Tool description states 'Create a new record in any ServiceNow table' with explicit WRITE_ENABLED flag requirement, indicating intentional data creation capability.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_record safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_record, this is the rule to start with:

create_record Rate-limited

create_record stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_record": {
      "limits": [
        {
          "counter": "create_record_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every create_record call is checked against it from then on.

FAQ

Questions about create_record

What does the create_record tool do? +

Create a new record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the resolved payload without writing. It is categorised as a Write tool in the ServiceNow MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_record? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for create_record: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is create_record? +

create_record is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_record? +

Yes. Add a rate_limit block to the create_record rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_record completely? +

Set action: deny in the PolicyLayer policy for create_record. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_record? +

create_record is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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