delete_record

Delete a record from any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the record that would be deleted without deleting it.

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Critical RISK CLASS

Category Destructive

Parameters 00 required

Recommended Hiddensee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/delete-record.md

WHAT IT DOES

What delete_record does on ServiceNow MCP Server

AI agents call delete_record to permanently remove resources in ServiceNow MCP Server, typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.

RISK

Why delete_record is rated Critical

This tool permanently deletes data from ServiceNow tables and cannot be undone. Although a dry_run mode exists for preview, the primary function is destructive deletion affecting potentially critical business records. Classified as Destructive rather than Write because deletion is irreversible.

From the tool's definition Tool name: 'delete_record'. Description: 'Delete a record from any ServiceNow table' and 'without deleting it' confirms permanent removal capability. The dry_run parameter acknowledges the irreversible nature of the operation.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs delete_record safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For delete_record, this is the rule to start with:

delete_record Hidden

delete_record is removed from the agent's tool list entirely, so the agent never calls it. The rest of the server keeps working.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "hide": [
    "delete_record"
  ]
}

RESTRICT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every delete_record call is checked against it from then on.

FAQ

Questions about delete_record

What does the delete_record tool do? +

Delete a record from any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the record that would be deleted without deleting it. It is categorised as a Destructive tool in the ServiceNow MCP Server MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.

How do I enforce a policy on delete_record? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for delete_record: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is delete_record? +

delete_record is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.

Can I rate-limit delete_record? +

Yes. Add a rate_limit block to the delete_record rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block delete_record completely? +

Set action: deny in the PolicyLayer policy for delete_record. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides delete_record? +

delete_record is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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