get_hr_service

Get details of a specific HR service including its tasks and SLAs

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/get-hr-service.md

WHAT IT DOES

What get_hr_service does on ServiceNow MCP Server

AI agents call get_hr_service to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why get_hr_service is rated Low

This tool queries and retrieves HR service information (details, tasks, SLAs) without creating, modifying, or deleting data. It is a straightforward Read operation. Severity is medium because HR service data may contain sensitive employee information or operational details, though the operation itself is non-destructive and read-only.

From the tool's definition Tool name 'get_hr_service' and description 'Get details of a specific HR service including its tasks and SLAs' indicate a retrieval operation with no modification.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs get_hr_service safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_hr_service, this is the rule to start with:

get_hr_service Allowed

get_hr_service is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_hr_service": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every get_hr_service call is checked against it from then on.

FAQ

Questions about get_hr_service

What does the get_hr_service tool do? +

Get details of a specific HR service including its tasks and SLAs. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on get_hr_service? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for get_hr_service: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is get_hr_service? +

get_hr_service is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_hr_service? +

Yes. Add a rate_limit block to the get_hr_service rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_hr_service completely? +

Set action: deny in the PolicyLayer policy for get_hr_service. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_hr_service? +

get_hr_service is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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