get_incident

Get full details of an incident by number (e.g. INC0012345) or sys_id

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/get-incident.md

WHAT IT DOES

What get_incident does on ServiceNow MCP Server

AI agents call get_incident to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why get_incident is rated Low

This tool retrieves and queries incident information from ServiceNow without creating, modifying, deleting, or executing actions. It is a read-only data retrieval operation with minimal security impact, as the blast radius is limited to information disclosure for an individual incident record.

From the tool's definition Tool name 'get_incident' and description 'Get full details of an incident by number (e.g. INC0012345) or sys_id' explicitly indicate retrieval of incident data with no modification or side effects.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs get_incident safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_incident, this is the rule to start with:

get_incident Allowed

get_incident is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_incident": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every get_incident call is checked against it from then on.

FAQ

Questions about get_incident

What does the get_incident tool do? +

Get full details of an incident by number (e.g. INC0012345) or sys_id. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on get_incident? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for get_incident: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is get_incident? +

get_incident is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_incident? +

Yes. Add a rate_limit block to the get_incident rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_incident completely? +

Set action: deny in the PolicyLayer policy for get_incident. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_incident? +

get_incident is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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