get_knowledge_article

What get_knowledge_article does on ServiceNow MCP Server

AI agents call get_knowledge_article to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Why get_knowledge_article is rated Low

This tool queries and returns existing knowledge article data without side effects. It is a straightforward read operation that retrieves information from ServiceNow's knowledge base. The blast radius of misuse is minimal - an agent could retrieve knowledge articles it shouldn't have access to, but this would only expose information, not modify or destroy data or trigger external actions.

From the tool's definition The tool 'get_knowledge_article' retrieves 'the full content of a knowledge article by number (KB...) or sys_id' - a pure retrieval operation with no modification, deletion, or execution capability.

The rule that runs get_knowledge_article safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_knowledge_article, this is the rule to start with:

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_knowledge_article": {}
  }
}

Questions about get_knowledge_article