get_sla_details

Get SLA breach status for a specific task or incident

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/get-sla-details.md

WHAT IT DOES

What get_sla_details does on ServiceNow MCP Server

AI agents call get_sla_details to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why get_sla_details is rated Low

The tool retrieves SLA (Service Level Agreement) breach status information, which is a query operation. While this returns operational/compliance data that could be sensitive in an incident management context (medium severity due to potential exposure of service performance metrics), it performs no write, execution, deletion, or financial operations.

From the tool's definition Tool name 'get_sla_details' and description 'Get SLA breach status for a specific task or incident' indicate data retrieval with no modification or side effects.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs get_sla_details safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_sla_details, this is the rule to start with:

get_sla_details Allowed

get_sla_details is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_sla_details": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every get_sla_details call is checked against it from then on.

FAQ

Questions about get_sla_details

What does the get_sla_details tool do? +

Get SLA breach status for a specific task or incident. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on get_sla_details? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for get_sla_details: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is get_sla_details? +

get_sla_details is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_sla_details? +

Yes. Add a rate_limit block to the get_sla_details rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_sla_details completely? +

Set action: deny in the PolicyLayer policy for get_sla_details. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_sla_details? +

get_sla_details is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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