get_user

What get_user does on ServiceNow MCP Server

AI agents call get_user to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Why get_user is rated Low

This tool performs a read-only query to fetch user details. It has no side effects, does not create, modify, or delete data, and does not execute code or trigger external operations. The blast radius of misuse is limited to information disclosure of user details, which is a low severity concern. The clear intent to retrieve rather than transform data places it squarely in the Read category.

From the tool's definition Tool name 'get_user' and description 'Look up user details by email or username' indicate a query/lookup operation that retrieves user information without modifying or executing operations.

The rule that runs get_user safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_user, this is the rule to start with:

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_user": {}
  }
}

Questions about get_user