get_va_topic

What get_va_topic does on ServiceNow MCP Server

AI agents call get_va_topic to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Why get_va_topic is rated Low

This tool retrieves configuration or metadata about Virtual Agent topics from ServiceNow. It queries and returns information (intent and trigger phrases) without creating, modifying, executing code, deleting data, or performing financial transactions. This is a straightforward read operation with minimal blast radius if misused by an AI agent.

From the tool's definition Tool name 'get_va_topic' and description 'Get Virtual Agent topic details' indicate a retrieval operation. The phrase 'Get...details including intent and trigger phrases' confirms read-only data access with no modification or execution capabilities.

The rule that runs get_va_topic safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_va_topic, this is the rule to start with:

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_va_topic": {}
  }
}

Questions about get_va_topic