booking_resolve_request
Approve or reject a pending reschedule request (SessionRequest) that a client proposed from the portal — closes the bilateral coordination loop. outcome: "approved" applies the reschedule atomically (moves the session to the proposed slot in the same transaction); "rejected" requires a reason of ...
This record as markdown: /tools/com-servicialo-mcp-server/booking-resolve-request.md
What booking_resolve_request does on Servicialo
AI agents use booking_resolve_request to create or update resources in Servicialo, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Servicialo environment.
| Parameter | Type | Required | Description |
|---|---|---|---|
apiKey | string | — | |
reason | string | — | |
orgSlug | string | Yes | |
outcome | string | Yes | |
requestId | string | Yes |
Parameters from the server's own tool schema.
Why booking_resolve_request is rated Medium
This tool modifies session state by rescheduling appointments (moving them to new time slots), which is a reversible write operation. While it affects business logic, it does not delete data (would be Destructive) nor execute arbitrary code (Execute).
From the tool's definition Tool description states it can 'Approve or reject a pending reschedule request' and 'applies the reschedule atomically (moves the session to the proposed slot in the same transaction)'.
Risk signalsHandles credentials or secrets (apiKey)
Attacks that exploit this kind of access
The rule that runs booking_resolve_request safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Servicialo, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For booking_resolve_request, this is the rule to start with:
booking_resolve_request stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Servicialo, apply this rule, and every booking_resolve_request call is checked against it from then on.
Questions about booking_resolve_request
Approve or reject a pending reschedule request (SessionRequest) that a client proposed from the portal — closes the bilateral coordination loop. outcome: "approved" applies the reschedule atomically (moves the session to the proposed slot in the same transaction); "rejected" requires a reason of at least 10 characters. Idempotent: a request already resolved returns a conflict with its current status. Emits the corresponding session lifecycle events. It is categorised as a Write tool in the Servicialo MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
booking_resolve_request accepts 5 parameters: apiKey, reason, orgSlug, outcome, requestId. Required: orgSlug, outcome, requestId. The full parameter table on this page comes from the server's own tool schema.
Register the Servicialo MCP server in PolicyLayer and add a rule for booking_resolve_request: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Servicialo. Nothing to install.
booking_resolve_request is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the booking_resolve_request rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for booking_resolve_request. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
booking_resolve_request is provided by the Servicialo MCP server (@servicialo/mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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