contact_support

Leitet eine Kundenanfrage als Ticket an das Team weiter. Erfordert eine gueltige E-Mail fuer die Rueckmeldung.

SERVERShop SOURCEhttps://mcp.tabak-brucker.de/mcp

Low RISK CLASS

Category Read

Parameters 42 required

Recommended Allowedsee the rule below

Registry record Grade C, identity unverified Pull the record →

This record as markdown: /tools/de-tabak-brucker-www-shop/contact-support.md

WHAT IT DOES

What contact_support does on Shop

AI agents call contact_support to retrieve information from Shop without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Parameter	Type	Required	Description
`name`	string	—	Name (optional).
`email`	string	Yes	Gueltige E-Mail fuer die Rueckmeldung.
`thema`	string	—	Betreff (optional).
`nachricht`	string	Yes	Die Anfrage/Nachricht.

Parameters from the server's own tool schema.

RISK

Why contact_support is rated Low

Even though contact_support only reads data, uncontrolled read access leaks sensitive information and racks up API costs: an agent caught in a retry loop can make thousands of calls a minute without anyone noticing.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs contact_support safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Shop, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For contact_support, this is the rule to start with:

contact_support Allowed

contact_support is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "contact_support": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Shop, apply this rule, and every contact_support call is checked against it from then on.

FAQ

Questions about contact_support

What does the contact_support tool do? +

Leitet eine Kundenanfrage als Ticket an das Team weiter. Erfordert eine gueltige E-Mail fuer die Rueckmeldung. It is categorised as a Read tool in the Shop MCP Server, which means it retrieves data without modifying state.

What parameters does contact_support accept? +

contact_support accepts 4 parameters: name, email, thema, nachricht. Required: email, nachricht. The full parameter table on this page comes from the server's own tool schema.

How do I enforce a policy on contact_support? +

Register the Shop MCP server in PolicyLayer and add a rule for contact_support: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Shop. Nothing to install.

What risk level is contact_support? +

contact_support is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit contact_support? +

Yes. Add a rate_limit block to the contact_support rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block contact_support completely? +

Set action: deny in the PolicyLayer policy for contact_support. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides contact_support? +

contact_support is provided by the Shop MCP server (https://mcp.tabak-brucker.de/mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

KEEP EXPLORING

More on Shop, and thousands of servers like it.

This server

All 19 Shop tools →

Across the catalogue

The MCP Attack Database →

Guides

Roll out MCP under one policy →Data exfiltration →MCP token cost →