create_ticket

SERVERDoit SOURCE@doitintl/doit-mcp-server

Medium RISK CLASS

Category Write

Parameters 11 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/doit/create-ticket.md

WHAT IT DOES

What create_ticket does on Doit

AI agents use create_ticket to create or update resources in Doit, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Doit environment.

Parameter	Type	Required	Description
`ticket`	object	Yes

Parameters from the server's own tool schema.

RISK

Why create_ticket is rated Medium

An AI agent can call create_ticket faster than any human can review: one bad instruction and it creates or modifies resources in Doit by the hundred, each call as confident as the last.

Risk signalsAccepts raw HTML/template content (ticket.body)

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_ticket safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Doit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_ticket, this is the rule to start with:

create_ticket Rate-limited

create_ticket stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_ticket": {
      "limits": [
        {
          "counter": "create_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Doit, apply this rule, and every create_ticket call is checked against it from then on.

FAQ

Questions about create_ticket

What does the create_ticket tool do? +

Use this when the user wants to create a new support ticket. The ticket is opened with DoiT support immediately. Do NOT use this for viewing existing tickets (use list_tickets) or cloud incidents (use get_cloud_incidents). It is categorised as a Write tool in the Doit MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

What parameters does create_ticket accept? +

create_ticket accepts 1 parameter: ticket. Required: ticket. The full parameter table on this page comes from the server's own tool schema.

How do I enforce a policy on create_ticket? +

Register the Doit MCP server in PolicyLayer and add a rule for create_ticket: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Doit. Nothing to install.

What risk level is create_ticket? +

create_ticket is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_ticket? +

Yes. Add a rate_limit block to the create_ticket rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_ticket completely? +

Set action: deny in the PolicyLayer policy for create_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_ticket? +

create_ticket is provided by the Doit MCP server (@doitintl/doit-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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