reply_to_google_business_review
Answer a customer review publicly, as the business, on the brand’s Google Business Profile listing — or delete a reply that is already there. THIS IS AN UPSERT: a listing has exactly one reply per review, so replying to a review that already has an answer REPLACES it rather than adding a second. ...
This record as markdown: /tools/hermoso/reply-to-google-business-review.md
What reply_to_google_business_review does on Hermoso
AI agents call reply_to_google_business_review to permanently remove resources in Hermoso, typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.
Why reply_to_google_business_review is rated Critical
An AI agent that decides to call reply_to_google_business_review doesn't hesitate, doesn't double-check, and doesn't stop at one. Whatever it removes from Hermoso is gone. There is no undo for destructive operations.
Attacks that exploit this kind of access
The rule that runs reply_to_google_business_review safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Hermoso, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For reply_to_google_business_review, this is the rule to start with:
reply_to_google_business_review is removed from the agent's tool list entirely, so the agent never calls it. The rest of the server keeps working.
The button opens the PolicyLayer dashboard: create your workspace, connect Hermoso, apply this rule, and every reply_to_google_business_review call is checked against it from then on.
Questions about reply_to_google_business_review
Answer a customer review publicly, as the business, on the brand’s Google Business Profile listing — or delete a reply that is already there. THIS IS AN UPSERT: a listing has exactly one reply per review, so replying to a review that already has an answer REPLACES it rather than adding a second. Google only accepts replies on a VERIFIED listing. Deleting is public and immediate, so it is confirm-gated. Write the reply in the brand’s voice and answer the specific complaint — a generic reply under a one-star review is worse than none. Needs Google Business Profile connected and the project approved. It is categorised as a Destructive tool in the Hermoso MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.
Register the Hermoso MCP server in PolicyLayer and add a rule for reply_to_google_business_review: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Hermoso. Nothing to install.
reply_to_google_business_review is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.
Yes. Add a rate_limit block to the reply_to_google_business_review rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for reply_to_google_business_review. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
reply_to_google_business_review is provided by the Hermoso MCP server (https://app.hermoso.ai/mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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