list_ticket_messages

List all messages in a ticket

SERVERinstantKOM MCP Server SOURCEinstantkom/mcp-server

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/instantkom-mcp-server/list-ticket-messages.md

WHAT IT DOES

What list_ticket_messages does on instantKOM MCP Server

AI agents call list_ticket_messages to retrieve information from instantKOM MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why list_ticket_messages is rated Low

This tool retrieves and queries message data from a ticket without creating, modifying, deleting, or executing any operations. It is a straightforward read operation with minimal blast radius if misused—only exposure of existing message content within a ticket.

From the tool's definition Tool name 'list_ticket_messages' combined with description 'List all messages in a ticket' indicates retrieval of existing data with no modification or side effects.

Risk signalsBulk/mass operation — affects multiple targets

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs list_ticket_messages safely

PolicyLayer is an MCP gateway: it sits between your AI agents and instantKOM MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_ticket_messages, this is the rule to start with:

list_ticket_messages Allowed

list_ticket_messages is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_ticket_messages": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect instantKOM MCP Server, apply this rule, and every list_ticket_messages call is checked against it from then on.

FAQ

Questions about list_ticket_messages

What does the list_ticket_messages tool do? +

List all messages in a ticket. It is categorised as a Read tool in the instantKOM MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_ticket_messages? +

Register the instantKOM MCP Server MCP server in PolicyLayer and add a rule for list_ticket_messages: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches instantKOM MCP Server. Nothing to install.

What risk level is list_ticket_messages? +

list_ticket_messages is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_ticket_messages? +

Yes. Add a rate_limit block to the list_ticket_messages rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_ticket_messages completely? +

Set action: deny in the PolicyLayer policy for list_ticket_messages. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_ticket_messages? +

list_ticket_messages is provided by the instantKOM MCP Server MCP server (instantkom/mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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