reply_ticket

Send a real support reply on a ticket. Unlike create_ticket_message

SERVERinstantKOM MCP Server SOURCEinstantkom/mcp-server

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/instantkom-mcp-server/reply-ticket.md

WHAT IT DOES

What reply_ticket does on instantKOM MCP Server

AI agents use reply_ticket to create or update resources in instantKOM MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your instantKOM MCP Server environment.

RISK

Why reply_ticket is rated Medium

This tool creates new message content within a ticket system, which is a reversible write operation. While it affects customer-facing support interactions, it does not irreversibly delete data (not Destructive), execute arbitrary code (not Execute), move money (not Financial), or read-only retrieve data (not Read).

From the tool's definition Tool description states 'Send a real support reply on a ticket', indicating it creates or modifies ticket data by adding a response message to an existing support ticket.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs reply_ticket safely

PolicyLayer is an MCP gateway: it sits between your AI agents and instantKOM MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For reply_ticket, this is the rule to start with:

reply_ticket Rate-limited

reply_ticket stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "reply_ticket": {
      "limits": [
        {
          "counter": "reply_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect instantKOM MCP Server, apply this rule, and every reply_ticket call is checked against it from then on.

FAQ

Questions about reply_ticket

What does the reply_ticket tool do? +

Send a real support reply on a ticket. Unlike create_ticket_message. It is categorised as a Write tool in the instantKOM MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on reply_ticket? +

Register the instantKOM MCP Server MCP server in PolicyLayer and add a rule for reply_ticket: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches instantKOM MCP Server. Nothing to install.

What risk level is reply_ticket? +

reply_ticket is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit reply_ticket? +

Yes. Add a rate_limit block to the reply_ticket rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block reply_ticket completely? +

Set action: deny in the PolicyLayer policy for reply_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides reply_ticket? +

reply_ticket is provided by the instantKOM MCP Server MCP server (instantkom/mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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