remove_zendesk_account

THE RISK

Critical Risk

Why remove_zendesk_account needs a policy

This tool irreversibly disconnects a Zendesk account by removing stored credentials. While credentials could potentially be re-added, the act of deletion/removal of authentication data is destructive in nature and cannot be automatically undone. Misuse could cause an AI agent to lose access to Zendesk integrations, disrupting operations.

From the tool's definition Removes the stored credentials for the specified subdomain

Documented attack patterns abuse exactly the kind of access remove_zendesk_account gives an agent:

POLICY

How to control remove_zendesk_account

PolicyLayer is an MCP gateway — it sits between your AI agents and Apple Shortcuts, and nothing reaches the server without passing your rules. This is the rule we recommend for remove_zendesk_account:

policy.json

{
  "version": "1",
  "default": "deny",
  "hide": [
    "remove_zendesk_account"
  ]
}

remove_zendesk_account disappears from the agent's tool list entirely, and any attempt to call it is denied. The rest of the server keeps working.

Create a free account and register Apple Shortcuts — nothing to install.
Add this policy — paste it, or build it visually.
Point your MCP client (Claude, Cursor, anything) at your gateway URL.

RESTRICT THIS TOOL →

Free to start. No card required.

EXPLORE

Related tools and policies

More Apple Shortcuts tools

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All 423 Apple Shortcuts tools →

Destructive tools on other servers

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Go deeper

Critical-risk tools in Apple Shortcuts → Every critical-risk tool this server exposes, in one view.
All critical-risk MCP tools → Every critical-risk tool across the catalogue, and the policy pattern that contains them.
The MCP Attack Database → Documented attack patterns against MCP deployments — and the policies that stop them.
Blast radius → How much damage one compromised or confused agent can do — and how to bound it.
Tool call approval → Approval gates on individual tool calls: auto-allow, prompt, or deny.
Rate Limiting MCP Tool Calls: A Practical Guide →
MCP Security: Why Prompt Guardrails Aren't Enough →

FAQ

Questions about remove_zendesk_account

What does the remove_zendesk_account tool do? +

Disconnect a Zendesk account. Removes the stored credentials for the specified subdomain. Use list_zendesk_accounts to see available subdomains. It is categorised as a Destructive tool in the Apple Shortcuts MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.

How do I enforce a policy on remove_zendesk_account? +

Register the Apple Shortcuts MCP server in PolicyLayer and add a rule for remove_zendesk_account: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Apple Shortcuts. Nothing to install.

What risk level is remove_zendesk_account? +

remove_zendesk_account is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.

Can I rate-limit remove_zendesk_account? +

Yes. Add a rate_limit block to the remove_zendesk_account rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block remove_zendesk_account completely? +

Set action: deny in the PolicyLayer policy for remove_zendesk_account. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides remove_zendesk_account? +

remove_zendesk_account is provided by the Apple Shortcuts MCP server (@mindstone/mcp-server-apple-shortcuts). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

Enforce policy on every Apple Shortcuts tool call.

Start from Apple Shortcuts, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.

CHECK YOUR STACK →