sf_create_queue
Creates a Queue in Salesforce. Queues are groups of users that can be assigned records (Cases, Leads, etc.). When a record is assigned to a queue, any queue member can work on it. Use for support teams, sales teams, or any scenario where multiple people share a pool of records to process.
This record as markdown: /tools/io-github-semwalajay83-sem-salesforce-metadata-mcp/sf-create-queue.md
What sf_create_queue does on Salesforce Metadata Mcp
AI agents use sf_create_queue to create or update resources in Salesforce Metadata Mcp, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Salesforce Metadata Mcp environment.
Why sf_create_queue is rated Medium
This tool creates a new organizational structure (a Queue) in Salesforce, which is reversible through deletion or modification. It does not irreversibly destroy data, execute arbitrary code, or involve financial transactions. The impact is medium severity because misconfiguration of queues could affect record routing and team workflows, but the operation itself is standard metadata creation and can be undone.
From the tool's definition Tool description states it 'Creates a Queue in Salesforce' and explains that queues are organizational structures for assigning records to groups of users. This is a create operation that modifies Salesforce metadata and organizational configuration.
Attacks that exploit this kind of access
The rule that runs sf_create_queue safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Salesforce Metadata Mcp, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For sf_create_queue, this is the rule to start with:
sf_create_queue stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Salesforce Metadata Mcp, apply this rule, and every sf_create_queue call is checked against it from then on.
Questions about sf_create_queue
Creates a Queue in Salesforce. Queues are groups of users that can be assigned records (Cases, Leads, etc.). When a record is assigned to a queue, any queue member can work on it. Use for support teams, sales teams, or any scenario where multiple people share a pool of records to process. It is categorised as a Write tool in the Salesforce Metadata Mcp MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Salesforce Metadata MCP server in PolicyLayer and add a rule for sf_create_queue: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Salesforce Metadata Mcp. Nothing to install.
sf_create_queue is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the sf_create_queue rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for sf_create_queue. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
sf_create_queue is provided by the Salesforce Metadata MCP server (salesforce-metadata-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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