Medium Risk

autotask_create_opportunity

Create a new sales opportunity in Autotask

How to control autotask_create_opportunity ↓

What autotask_create_opportunity does on Autotask

AI agents use autotask_create_opportunity to create or update resources in Autotask — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Autotask environment.

Medium Risk

Why autotask_create_opportunity needs a policy

This tool creates new records (sales opportunities) in a business management system, which is reversible via update/delete but represents a Write operation that adds data to the system. The severity is medium because miscreation of sales opportunities could affect business processes and reporting, but the impact is scoped to opportunity records and can typically be corrected.

From the tool's definition Tool name includes 'create' and description states 'Create a new sales opportunity in Autotask', indicating irreversible data creation with potential business impact.

Documented attack patterns abuse exactly the kind of access autotask_create_opportunity gives an agent:

How to control autotask_create_opportunity

PolicyLayer is an MCP gateway — it sits between your AI agents and Autotask, and nothing reaches the server without passing your rules. This is the rule we recommend for autotask_create_opportunity:

policy.json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "autotask_create_opportunity": {
      "limits": [
        {
          "counter": "autotask_create_opportunity_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

autotask_create_opportunity stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

  1. Create a free account and register Autotask — nothing to install.
  2. Add this policy — paste it, or build it visually.
  3. Point your MCP client (Claude, Cursor, anything) at your gateway URL.
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Related tools and policies

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Questions about autotask_create_opportunity

What does the autotask_create_opportunity tool do? +

Create a new sales opportunity in Autotask. It is categorised as a Write tool in the Autotask MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on autotask_create_opportunity? +

Register the Autotask MCP server in PolicyLayer and add a rule for autotask_create_opportunity: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Autotask. Nothing to install.

What risk level is autotask_create_opportunity? +

autotask_create_opportunity is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit autotask_create_opportunity? +

Yes. Add a rate_limit block to the autotask_create_opportunity rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block autotask_create_opportunity completely? +

Set action: deny in the PolicyLayer policy for autotask_create_opportunity. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides autotask_create_opportunity? +

autotask_create_opportunity is provided by the Autotask MCP server (wyre-technology/autotask-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

Enforce policy on every Autotask tool call.

Start from Autotask, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.

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