import_customers · Keycrm MCP: Risk & Policy

WHAT IT DOES

What import_customers does on Keycrm

AI agents use import_customers to create or update resources in Keycrm — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Keycrm environment.

WHY IT NEEDS A POLICY

Why import_customers needs a policy

This is a Write operation because it creates or modifies customer records in keyCRM. While the bulk nature and requirement for confirmation (confirm: true) mitigate risk somewhat, unauthorized or erroneous bulk imports could create thousands of spurious customer records, requiring manual cleanup.

From the tool's definition Tool name 'import_customers' and description states 'Bulk import a list of customer records into keyCRM' — this creates/adds new customer data in bulk, reversible via deletion or correction.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

import_customers Rate-limited

import_customers stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "import_customers": {
      "limits": [
        {
          "counter": "import_customers_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Keycrm, so you can run agents against it safely.

FAQ

Questions about import_customers

What does the import_customers tool do? +

Bulk import a list of customer records into keyCRM. Requires confirm: true. It is categorised as a Write tool in the Keycrm MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on import_customers? +

Register the Keycrm MCP server in PolicyLayer and add a rule for import_customers: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Keycrm. Nothing to install.

What risk level is import_customers? +

import_customers is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit import_customers? +

Yes. Add a rate_limit block to the import_customers rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block import_customers completely? +

Set action: deny in the PolicyLayer policy for import_customers. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides import_customers? +

import_customers is provided by the Keycrm MCP server (ivanklymenko/keycrm-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.