Create a new record in any ServiceNow table. Args: - table (string): Target table name - data (object): Key-value pairs of field names and their values (use raw values) - response_format: Output format Returns: The newly created record including its sys_id Examples: - Create a problem → table=
AI agents use servicenow_create_record to create or update resources in Servicenow — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Servicenow environment.
This tool creates new records in ServiceNow tables, which modifies data reversibly. It is categorized as Write rather than Execute because it performs data creation operations, not command execution.
From the tool's definition Tool description states "Create a new record in any ServiceNow table" and "Returns: The newly created record including its sys_id". The args include 'table' and 'data' parameters allowing arbitrary record creation across ServiceNow tables.
Attacks that exploit this kind of access
Create a new record in any ServiceNow table. Args: - table (string): Target table name - data (object): Key-value pairs of field names and their values (use raw values) - response_format: Output format Returns: The newly created record including its sys_id Examples: - Create a problem → table=. It is categorised as a Write tool in the Servicenow MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Servicenow MCP server in PolicyLayer and add a rule for servicenow_create_record: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Servicenow. Nothing to install.
servicenow_create_record is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the servicenow_create_record rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for servicenow_create_record. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
servicenow_create_record is provided by the Servicenow MCP server (kylburns89/servicenow-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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