Get detailed information about a specific CMDB configuration item by name or sys_id. Args: - identifier (string): CI name (exact match or contains) or sys_id - class_name (string): CI class to narrow the lookup if name is ambiguous - response_format: Output format Returns: Full CI record includin...
AI agents call servicenow_get_ci to retrieve information from Servicenow without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This is a straightforward data retrieval operation against the Configuration Management Database (CMDB). It queries and returns configuration item details without side effects. No data is created, modified, deleted, or executed. The blast radius of misuse is minimal—an agent could retrieve sensitive infrastructure details but cannot act upon them directly.
From the tool's definition Tool retrieves 'detailed information about a specific CMDB configuration item' and returns 'full CI record' with no modification, deletion, or execution capability.
Attacks that exploit this kind of access
Get detailed information about a specific CMDB configuration item by name or sys_id. Args: - identifier (string): CI name (exact match or contains) or sys_id - class_name (string): CI class to narrow the lookup if name is ambiguous - response_format: Output format Returns: Full CI record including hardware, network, OS, and relationship details. It is categorised as a Read tool in the Servicenow MCP Server, which means it retrieves data without modifying state.
Register the Servicenow MCP server in PolicyLayer and add a rule for servicenow_get_ci: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Servicenow. Nothing to install.
servicenow_get_ci is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the servicenow_get_ci rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for servicenow_get_ci. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
servicenow_get_ci is provided by the Servicenow MCP server (kylburns89/servicenow-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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