Get all members of a ServiceNow user group. Args: - group_identifier (string): Group name, sys_id, or partial name to match - limit / offset: Pagination - response_format: Output format Returns: List of users in the group with their names, usernames, and emails
AI agents call servicenow_get_group_members to retrieve information from Servicenow without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This is a query/retrieval operation with no side effects. It queries ServiceNow to list users in a group, which is a standard Read operation. The pagination parameters (limit/offset) and response_format are consistent with data retrieval.
From the tool's definition Tool retrieves group members with names, usernames, and emails. No modification, deletion, or execution occurs. The description states 'Get all members' and returns a 'List of users' with read-only information.
Attacks that exploit this kind of access
Get all members of a ServiceNow user group. Args: - group_identifier (string): Group name, sys_id, or partial name to match - limit / offset: Pagination - response_format: Output format Returns: List of users in the group with their names, usernames, and emails. It is categorised as a Read tool in the Servicenow MCP Server, which means it retrieves data without modifying state.
Register the Servicenow MCP server in PolicyLayer and add a rule for servicenow_get_group_members: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Servicenow. Nothing to install.
servicenow_get_group_members is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the servicenow_get_group_members rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for servicenow_get_group_members. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
servicenow_get_group_members is provided by the Servicenow MCP server (kylburns89/servicenow-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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