Return instance version, cluster nodes, recent upgrades, and key configuration properties. No arguments required — returns a health snapshot of the connected ServiceNow instance. Returns: - Build/version info from sys_properties - Cluster node status from sys_cluster_state - Last 5 upgrade events...
AI agents call servicenow_get_instance_info to retrieve information from Servicenow without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool purely retrieves and reports configuration and diagnostic information about the ServiceNow instance. It performs no creation, modification, deletion, or execution of operations. The data returned (version info, cluster status, upgrade history, instance name and URL) are read-only metadata queries with no impact on system state or data integrity.
From the tool's definition Returns instance version, cluster nodes, recent upgrades, and key configuration properties. Described as returning 'a health snapshot' with no side effects: reads from sys_properties, sys_cluster_state, and sys_upgrade_history tables.
Attacks that exploit this kind of access
Return instance version, cluster nodes, recent upgrades, and key configuration properties. No arguments required — returns a health snapshot of the connected ServiceNow instance. Returns: - Build/version info from sys_properties - Cluster node status from sys_cluster_state - Last 5 upgrade events from sys_upgrade_history - Instance name and URL. It is categorised as a Read tool in the Servicenow MCP Server, which means it retrieves data without modifying state.
Register the Servicenow MCP server in PolicyLayer and add a rule for servicenow_get_instance_info: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Servicenow. Nothing to install.
servicenow_get_instance_info is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the servicenow_get_instance_info rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for servicenow_get_instance_info. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
servicenow_get_instance_info is provided by the Servicenow MCP server (kylburns89/servicenow-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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