Retrieve a single ServiceNow record by sys_id from any table. Args: - table (string): Table name (e.g., incident, change_request) - sys_id (string): 32-character sys_id GUID of the record - fields (string): Comma-separated fields to return. Empty = all fields. - display_value (
AI agents call servicenow_get_record to retrieve information from Servicenow without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool performs a straightforward data retrieval operation with no side effects. It queries existing records and returns specified fields without creating, modifying, deleting, or executing any operations. The blast radius of misuse is limited to information disclosure, which is typical of Read category tools.
From the tool's definition Tool retrieves a single ServiceNow record by sys_id from any table. The description explicitly states 'Retrieve' with no mention of modification, deletion, or execution capabilities.
Attacks that exploit this kind of access
Retrieve a single ServiceNow record by sys_id from any table. Args: - table (string): Table name (e.g., incident, change_request) - sys_id (string): 32-character sys_id GUID of the record - fields (string): Comma-separated fields to return. Empty = all fields. - display_value (. It is categorised as a Read tool in the Servicenow MCP Server, which means it retrieves data without modifying state.
Register the Servicenow MCP server in PolicyLayer and add a rule for servicenow_get_record: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Servicenow. Nothing to install.
servicenow_get_record is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the servicenow_get_record rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for servicenow_get_record. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
servicenow_get_record is provided by the Servicenow MCP server (kylburns89/servicenow-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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