List and search ServiceNow incidents with filters. Args: - query (string): Encoded query (e.g.,
AI agents call servicenow_list_incidents to retrieve information from Servicenow without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves incident data from ServiceNow using query filters. It has no side effects—it does not create, modify, delete, or execute operations. The blast radius of misuse is limited to unauthorized information disclosure, which is a lower-severity risk compared to Write, Execute, or Destructive operations available on this server.
From the tool's definition Tool name 'servicenow_list_incidents' and description 'List and search ServiceNow incidents with filters' indicate retrieval and querying operations without modification. The verb 'list' and 'search' are characteristic of Read operations.
Attacks that exploit this kind of access
List and search ServiceNow incidents with filters. Args: - query (string): Encoded query (e.g.,. It is categorised as a Read tool in the Servicenow MCP Server, which means it retrieves data without modifying state.
Register the Servicenow MCP server in PolicyLayer and add a rule for servicenow_list_incidents: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Servicenow. Nothing to install.
servicenow_list_incidents is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the servicenow_list_incidents rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for servicenow_list_incidents. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
servicenow_list_incidents is provided by the Servicenow MCP server (kylburns89/servicenow-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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