servicenow_query_logs

Query the ServiceNow system log (syslog table) for errors, warnings, and debug messages. Args: - query (string): Encoded query filter (e.g.,

Server Servicenow kylburns89/servicenow-mcp-server
Category Read
Risk class Low
Parameters 00 required

What servicenow_query_logs does on Servicenow

AI agents call servicenow_query_logs to retrieve information from Servicenow without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Why servicenow_query_logs needs a policy

The tool retrieves system logs from the syslog table without creating, modifying, or deleting data. However, system logs may contain sensitive information (error details, debug messages, stack traces) that could expose internal architecture or security weaknesses if an AI agent queries them inappropriately.

From the tool's definition Tool name is 'servicenow_query_logs' and description states it 'Query[s] the ServiceNow system log (syslog table) for errors, warnings, and debug messages.' This is a retrieval operation with no modification capability.

Questions about servicenow_query_logs

What does the servicenow_query_logs tool do? +

Query the ServiceNow system log (syslog table) for errors, warnings, and debug messages. Args: - query (string): Encoded query filter (e.g.,. It is categorised as a Read tool in the Servicenow MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on servicenow_query_logs? +

Register the Servicenow MCP server in PolicyLayer and add a rule for servicenow_query_logs: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Servicenow. Nothing to install.

What risk level is servicenow_query_logs? +

servicenow_query_logs is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit servicenow_query_logs? +

Yes. Add a rate_limit block to the servicenow_query_logs rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block servicenow_query_logs completely? +

Set action: deny in the PolicyLayer policy for servicenow_query_logs. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides servicenow_query_logs? +

servicenow_query_logs is provided by the Servicenow MCP server (kylburns89/servicenow-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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