servicenow_submit_catalog_request

WHAT IT DOES

What servicenow_submit_catalog_request does on Servicenow

AI agents use servicenow_submit_catalog_request to create or update resources in Servicenow — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Servicenow environment.

WHY IT NEEDS A POLICY

Why servicenow_submit_catalog_request needs a policy

This is a Write operation because it creates new data (a service catalog request) in ServiceNow. While it modifies system state, it does so reversibly—requests can typically be cancelled or deleted.

From the tool's definition The tool submits a service catalog request, which creates a new record in ServiceNow (returns 'Created request number').

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

servicenow_submit_catalog_request Rate-limited

servicenow_submit_catalog_request stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "servicenow_submit_catalog_request": {
      "limits": [
        {
          "counter": "servicenow_submit_catalog_request_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Servicenow, so you can run agents against it safely.

FAQ

Questions about servicenow_submit_catalog_request

What does the servicenow_submit_catalog_request tool do? +

Submit a service catalog request using the ServiceNow Service Catalog API. Args: - catalog_item_sys_id (string): sys_id of the catalog item to order - requested_for (string): sys_id of the user this is requested for (default: current user) - variables (object): Form variable name→value pairs required by the catalog item (get from servicenow_get_catalog_item) - quantity (number): Number of items to request (default: 1) Returns: Created request number (REQ...) and request item number (RITM...) Tip: First use servicenow_get_catalog_item to see required variables before submitting. It is categorised as a Write tool in the Servicenow MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on servicenow_submit_catalog_request? +

Register the Servicenow MCP server in PolicyLayer and add a rule for servicenow_submit_catalog_request: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Servicenow. Nothing to install.

What risk level is servicenow_submit_catalog_request? +

servicenow_submit_catalog_request is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit servicenow_submit_catalog_request? +

Yes. Add a rate_limit block to the servicenow_submit_catalog_request rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block servicenow_submit_catalog_request completely? +

Set action: deny in the PolicyLayer policy for servicenow_submit_catalog_request. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides servicenow_submit_catalog_request? +

servicenow_submit_catalog_request is provided by the Servicenow MCP server (kylburns89/servicenow-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.