create_service_request · Freshservice MCP Server MCP

WHAT IT DOES

What create_service_request does on Freshservice MCP Server

AI agents use create_service_request to create or update resources in Freshservice MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshservice MCP Server environment.

WHY IT NEEDS A POLICY

Why create_service_request needs a policy

This tool creates a new service request record in the Freshservice IT service management system. Creation of data is a Write operation—it modifies system state but is not destructive (requests can be modified or removed later).

From the tool's definition Tool name is 'create_service_request' and description states 'Create a service request in Freshservice.' The verb 'create' indicates data creation, which is reversible (service requests can be updated, reassigned, or closed).

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_service_request Rate-limited

create_service_request stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_service_request": {
      "limits": [
        {
          "counter": "create_service_request_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Freshservice MCP Server, so you can run agents against it safely.

FAQ

Questions about create_service_request

What does the create_service_request tool do? +

Create a service request in Freshservice. It is categorised as a Write tool in the Freshservice MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_service_request? +

Register the Freshservice MCP Server MCP server in PolicyLayer and add a rule for create_service_request: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshservice MCP Server. Nothing to install.

What risk level is create_service_request? +

create_service_request is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_service_request? +

Yes. Add a rate_limit block to the create_service_request rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_service_request completely? +

Set action: deny in the PolicyLayer policy for create_service_request. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_service_request? +

create_service_request is provided by the Freshservice MCP Server MCP server (leemangold/freshservice_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.