Get agent by id in Freshservice.
AI agents call get_agent to retrieve information from Freshservice MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves information about an agent by their identifier. It performs a read-only query against the Freshservice database, returning data without modifying, creating, deleting, or executing any operations. Severity is low because agent metadata exposure has minimal security impact compared to financial or destructive operations.
From the tool's definition Tool name is 'get_agent' with description 'Get agent by id in Freshservice.' The verb 'get' and phrase 'get agent' indicate a retrieval operation with no side effects.
Attacks that exploit this kind of access
Get agent by id in Freshservice. It is categorised as a Read tool in the Freshservice MCP Server MCP Server, which means it retrieves data without modifying state.
Register the Freshservice MCP Server MCP server in PolicyLayer and add a rule for get_agent: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshservice MCP Server. Nothing to install.
get_agent is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_agent rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_agent. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_agent is provided by the Freshservice MCP Server MCP server (leemangold/freshservice_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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