publish_solution_article · Freshservice MCP Server MCP

WHAT IT DOES

What publish_solution_article does on Freshservice MCP Server

AI agents use publish_solution_article to create or update resources in Freshservice MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshservice MCP Server environment.

WHY IT NEEDS A POLICY

Why publish_solution_article needs a policy

Publishing an article modifies its state in the system reversibly—it can be unpublished later. This is a write operation that affects organizational knowledge base visibility.

From the tool's definition Tool name 'publish_solution_article' and description 'Publish a solution article in Freshservice' indicates creation or modification of content state (moving an article from draft/unpublished to published status).

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

publish_solution_article Rate-limited

publish_solution_article stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "publish_solution_article": {
      "limits": [
        {
          "counter": "publish_solution_article_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Freshservice MCP Server, so you can run agents against it safely.

FAQ

Questions about publish_solution_article

What does the publish_solution_article tool do? +

Publish a solution article in Freshservice. It is categorised as a Write tool in the Freshservice MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on publish_solution_article? +

Register the Freshservice MCP Server MCP server in PolicyLayer and add a rule for publish_solution_article: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshservice MCP Server. Nothing to install.

What risk level is publish_solution_article? +

publish_solution_article is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit publish_solution_article? +

Yes. Add a rate_limit block to the publish_solution_article rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block publish_solution_article completely? +

Set action: deny in the PolicyLayer policy for publish_solution_article. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides publish_solution_article? +

publish_solution_article is provided by the Freshservice MCP Server MCP server (leemangold/freshservice_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.