update_change_approval_group · Freshservice MCP Server MCP

WHAT IT DOES

What update_change_approval_group does on Freshservice MCP Server

AI agents use update_change_approval_group to create or update resources in Freshservice MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshservice MCP Server environment.

WHY IT NEEDS A POLICY

Why update_change_approval_group needs a policy

The tool updates (modifies) change approval group settings, which is a Write category action—data is created or altered reversibly. Severity is medium because misconfiguration of approval groups could disrupt change management workflows or inadvertently grant/restrict access to critical approvals, but the operation is reversible and doesn't directly delete data or move money.

From the tool's definition Tool name 'update_change_approval_group' and description 'Update a change approval group' indicate modification of an existing approval group configuration. This is a reversible write operation that modifies data in the IT service management system.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

update_change_approval_group Rate-limited

update_change_approval_group stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "update_change_approval_group": {
      "limits": [
        {
          "counter": "update_change_approval_group_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Freshservice MCP Server, so you can run agents against it safely.

FAQ

Questions about update_change_approval_group

What does the update_change_approval_group tool do? +

Update a change approval group. It is categorised as a Write tool in the Freshservice MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on update_change_approval_group? +

Register the Freshservice MCP Server MCP server in PolicyLayer and add a rule for update_change_approval_group: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshservice MCP Server. Nothing to install.

What risk level is update_change_approval_group? +

update_change_approval_group is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit update_change_approval_group? +

Yes. Add a rate_limit block to the update_change_approval_group rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block update_change_approval_group completely? +

Set action: deny in the PolicyLayer policy for update_change_approval_group. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides update_change_approval_group? +

update_change_approval_group is provided by the Freshservice MCP Server MCP server (leemangold/freshservice_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.