update_change_note · Freshservice MCP Server MCP

WHAT IT DOES

What update_change_note does on Freshservice MCP Server

AI agents use update_change_note to create or update resources in Freshservice MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshservice MCP Server environment.

WHY IT NEEDS A POLICY

Why update_change_note needs a policy

This tool modifies existing data reversibly—updating a note does not delete or destroy information, nor does it execute arbitrary code or move money. It falls squarely within the Write category.

From the tool's definition Tool name 'update_change_note' and description 'Update a note for a change' indicate modification of existing data (note content) associated with a change record in the Freshservice IT service management platform.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

update_change_note Rate-limited

update_change_note stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "update_change_note": {
      "limits": [
        {
          "counter": "update_change_note_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Freshservice MCP Server, so you can run agents against it safely.

FAQ

Questions about update_change_note

What does the update_change_note tool do? +

Update a note for a change. It is categorised as a Write tool in the Freshservice MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on update_change_note? +

Register the Freshservice MCP Server MCP server in PolicyLayer and add a rule for update_change_note: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshservice MCP Server. Nothing to install.

What risk level is update_change_note? +

update_change_note is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit update_change_note? +

Yes. Add a rate_limit block to the update_change_note rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block update_change_note completely? +

Set action: deny in the PolicyLayer policy for update_change_note. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides update_change_note? +

update_change_note is provided by the Freshservice MCP Server MCP server (leemangold/freshservice_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.