Search for Configuration Items
AI agents call ci_search to retrieve information from ServiceNow MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This is a search/query operation on the ServiceNow CMDB that retrieves configuration item records. It has no side effects, does not modify data, and does not execute code or trigger external operations. Search operations are classified as Read category with low severity since they only expose information already accessible within the system.
From the tool's definition Tool name 'ci_search' and description 'Search for Configuration Items' indicate a query operation that retrieves data without modification or execution of external operations.
Attacks that exploit this kind of access
Search for Configuration Items. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for ci_search: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.
ci_search is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the ci_search rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for ci_search. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
ci_search is provided by the ServiceNow MCP Server MCP server (lokimcpuniverse/servicenow-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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